About us
Our story
Our fluids business focuses on crude oil and its derived products and operates under our trade name Saybolt. We service the energy industry with laboratory analyses, independent field inspections as well as monitoring and verification programs.
From the very early days of petroleum industry, we have developed into a multidisciplinary service provider. We have offices and laboratories strategically located throughout the world. While technological innovation has increased exponentially since we began offering our services in 1898, the basic principles of inspection remain constant: to provide swift, accurate and reliable data. Independence and Integrity are the unshakable cornerstones of our operations.
Our clients and partners include major oil companies, chemical industries, traders, shippers, buyers and insurance interests. We also specialize in representing governmental institutions and international organizations, such as the European Union and the United Nations and their specialized agencies and programs.
Our mission
It is Saybolt’s mission to provide a fast, accurate, professional, independent and efficient service in a manner that reflects total commitment to today’s most exacting standards.
Saybolt will support and provide added value to customers and stakeholders by being focused and attentive to their needs in the global marketplace, whilst being recognised by both our employees and the industry for excellence, integrity and reliability.
We will ensure a safe, pleasant and friendly work environment for our employees, encouraging them to achieve maximum fulfilment and growth, and to be recognised as well-trained, trustworthy and quality-oriented personnel.
Saybolt will reach out for new technical opportunities to broaden horizons, utilising all available resources and by the provision of a responsive communication channel for innovative ideas and constructive criticism. Maintenance of a strong organisation through mutual respect and support is a pre-requisite of Saybolt’s culture, supported by financial security, superior profitability and stable growth sustained by enhanced sales volume and effective cost controls at all levels.
Our vision
We aim to be the most competitive and most productive service provider to our customers. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best in class. By continuing our innovative way of working, we are shaping the future of the inspection industry.
To Saybolt, Customer Service means the ability to constantly and consistently give the customer what they want and need. We manage our systems and resources so that we offer our clients a level of responsiveness and accessibility that is preeminent in our industry.
Throughout our organization we focus on continuous improvement in three areas: Customer Friendliness, Employee Commitment to customer service, and a constant Customer Dialog.
The speed with which we deliver fast and accurate inspection and testing details is a pivotal role in a current dynamic and fluctuating market; we concentrate on maximising the promptness of reporting whilst safeguarding quality, and endeavour to become the world leader by providing not only the best, but also the quickest, service.
Data access without delay
Your voice counts. All our operations are supported by global IT systems designed to quickly overview your orders without delay and on-line. We will consolidate all your operational quality and quantity data, using Six Sigma to continuously improve our service delivery and embedded key performance indicators (KPI’s) to evaluate the pace of your logistic processes.
Let’s work together
All forms of feedback are encouraged, be it complaints, compliments or suggestions for improvement.